Privacy Policy

Last Updated: July 8, 2025

1. Introduction

This Privacy Policy describes how TripCeylon (“we,” “us,” or “our”) collects, uses, and protects your personal data when you use our platform, including our website and mobile application. By accessing or using TripCeylon, you agree to the terms outlined in this policy.

2. Information We Collect

Account Information: Name, email, and optionally your phone number and country code when creating an account.
Location Data: Approximate geolocation, when enabled, to enhance personalized recommendations and services.
Usage Data: Information such as features accessed, time spent, and interaction patterns within our platform.
Third-Party Login: If you log in using services like Google or Facebook, we collect your public profile info such as name and email.

3. How We Use Your Information

To deliver core services: Including trip planning, booking, itinerary management, and personalized discovery.
To personalize your experience: Recommending locations, offers, and travel options based on your profile and preferences.
To improve our platform: Analysing app performance and user behavior to enhance features and fix issues.
To communicate with you: For account notifications, support, updates, or promotional content (if opted in).

4. Data Security

We use advanced security technologies and procedures—including encryption, secure storage practices, and regular audits—to protect your data from unauthorized access or misuse.

5. Your Rights

Access: You have the right to request access to the personal information we hold about you.
Correction: You may request correction of incomplete or inaccurate data.
Deletion: You may request the deletion of your data, subject to legal exceptions.
Opt-out: You can unsubscribe from marketing communications at any time.

6. Children’s Privacy

Tripceylon is intended for general audiences. We do not knowingly collect personal information from children under 13. Parents or guardians concerned about their child’s data may contact us for immediate removal or assistance.

7. Cookies & Tracking

We use cookies and similar tracking technologies to provide core functionality, analyze trends, and deliver relevant content. You may control cookies via your browser settings.

8. Third-Party Services

We integrate with services such as Google Pay, Stripe, Visa, and other providers for payments and authentication. These services may collect and process your data under their own privacy policies. We encourage you to review their terms before use.

9. Data Retention

Your data is retained as long as necessary to fulfill our services or comply with legal obligations. Upon account deletion or request, we aim to erase your data within 72 hours unless retention is required by law.

10. International Transfers

As a global platform, your data may be transferred and processed outside of your country. We apply safeguards such as standard contractual clauses to protect your data during international transfers.

11. Policy Updates

This Privacy Policy may be revised periodically. Material changes will be announced via app or email notifications. Continued use of the platform constitutes your acceptance of such changes.